dakh7 Privacy
Policy
At dakh7, protecting your personal information is not an afterthought — it is a core principle of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information. We encourage every player to read this document in full before using the dakh7 platform.
How dakh7 Protects Your Data
These six principles summarise dakh7's approach to privacy. Each principle is backed by the full technical and legal measures described in the complete policy text below.
End-to-End Encryption
All data transmitted between your device and dakh7 servers is protected with 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.
Purpose-Limited Collection
dakh7 collects only the personal data that is strictly necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of collecting it.
No Unauthorised Third-Party Sharing
Your personal data is never sold, rented, or shared with external marketing companies. Limited sharing with vetted third parties occurs only where required for payment processing, fraud prevention, or legal compliance.
Full Transparency
This Privacy Policy provides a complete and plain-English account of every data practice dakh7 employs. There are no hidden data uses, no undisclosed tracking, and no covert profiling activities conducted on our players.
Your Rights Are Respected
You retain the right to access, correct, export, and delete your personal data at any time. Requests submitted to [email protected] are handled promptly and in accordance with applicable data protection obligations.
Defined Retention Periods
dakh7 does not retain your personal data indefinitely. Retention periods are defined by the purpose of collection and any applicable legal obligations. Data that is no longer required is securely deleted or anonymised in line with our internal data retention schedule.
1 Definitions
Throughout this Privacy Policy, the following terms carry the meanings assigned below unless context clearly requires otherwise:
- "dakh7" / "we" / "us" / "our" — the dakh7 platform, its operators, owners, employees, and any affiliated entities responsible for operating the website at dakh7.io.
- "Platform" — the dakh7 website, mobile-optimised interface, and all associated services available through dakh7.io.
- "Player" / "you" / "your" — any individual who accesses, registers on, or uses the Platform in any capacity.
- "Personal Data" — any information that identifies or could reasonably be used to identify you as an individual, including name, date of birth, email address, phone number, financial account details, and device identifiers.
- "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
- "KYC" — Know Your Customer; the identity and age verification process applied to all Players prior to withdrawal processing.
- "Cookie" — a small text file placed on your device by the Platform for the purposes described in Section 8 of this Policy.
- "Third Party" — any entity other than you and dakh7, including payment processors, game content providers, fraud prevention services, and analytics providers.
2 Data Controller
dakh7 acts as the data controller in respect of all Personal Data collected through the Platform. As data controller, dakh7 determines the purposes and means by which your Personal Data is processed, and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data protection enquiries, access requests, correction requests, and deletion requests should be directed to dakh7 at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 10 business days.
Where dakh7 engages third-party service providers to process Personal Data on its behalf — for example, payment processors or KYC verification services — those providers act as data processors and are contractually bound to process data solely on dakh7's documented instructions, to maintain appropriate security measures, and to delete or return data upon completion of the service engagement.
3 Data We Collect
3.1 Registration Data
When you create a dakh7 Account, we collect the information you provide during the registration process, which typically includes:
- Full legal name
- Date of birth (to verify you meet the 21+ age requirement)
- Email address
- Mobile phone number
- Residential address (city, district, and country)
- Preferred currency (Bangladeshi Taka / BDT)
- Username and encrypted password
3.2 Identity Verification (KYC) Data
Prior to processing withdrawals, dakh7 is required to verify your identity. As part of this process, we may collect copies of the following documents:
- National Identity Card (NID) or valid passport
- Proof of address (utility bill, bank statement, or official correspondence dated within 3 months)
- Mobile wallet account confirmation (bKash, Nagad, or Rocket)
- Any additional documentation reasonably necessary to satisfy our identity verification obligations
3.3 Financial Data
When you make deposits or withdraw funds, we collect transaction-related data including deposit amounts, withdrawal amounts, payment method identifiers (e.g., your bKash or Nagad number, last four digits of a payment card), and transaction timestamps. We do not store full payment card numbers on our servers; card data is handled by PCI-DSS compliant payment processors.
3.4 Betting & Gaming Activity Data
We maintain a record of your betting and gaming activity on the Platform, including bet history, game session data, wagering amounts, outcomes, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
3.5 Technical & Device Data
When you access the Platform, our servers automatically collect certain technical data, including:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Screen resolution
- Referring URL
- Pages visited and time spent on each page
- Session start and end timestamps
3.6 Communications Data
If you contact dakh7 support via email or live chat, we retain records of those communications, including the content of your messages, timestamps, and the resolution provided. This data is used to improve support quality and to maintain a record of any commitments or decisions made during the interaction.
3.7 Marketing Preferences
Where you have opted in to receive promotional communications from dakh7, we record your consent and the date it was given. You may withdraw your marketing consent at any time by contacting [email protected] or by using the opt-out option included in any marketing email you receive.
ℹ Data Minimisation: dakh7 applies the principle of data minimisation — we collect only what is necessary for the specific purpose at hand. If you believe we are collecting data that is not required, please contact us at [email protected].
4 How We Collect Your Data
dakh7 collects your Personal Data through the following channels and mechanisms:
| Collection Method | Description |
|---|---|
| Account Registration | Data you provide directly when creating your dakh7 Account via the registration form on the Platform. |
| KYC Submission | Identity and address documents you upload or submit in response to a verification request from dakh7. |
| Deposit & Withdrawal Transactions | Payment method details collected at the point of deposit or withdrawal initiation via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. |
| Platform Usage (Automatic) | Technical and device data collected automatically by our servers each time you access the Platform, including IP address, browser, and session data. |
| Cookies & Tracking Technologies | Data collected via cookies, session tokens, and similar technologies as described in Section 8 of this Policy. |
| Customer Support Interactions | Information shared with our support team via email at [email protected] or through the in-platform live chat facility. |
| Third-Party Verification Services | Identity verification outcomes and fraud-risk signals received from our KYC and fraud prevention service partners, used to supplement information you provide directly. |
5 Legal Basis for Processing
dakh7 processes your Personal Data only where a valid legal basis exists. The legal bases upon which we rely are as follows:
5.1 Contractual Necessity
The majority of data processing undertaken by dakh7 is necessary to perform our contractual obligations to you as a registered Player. This includes account creation, payment processing, bet settlement, KYC verification, and customer support. Without this processing, we would be unable to provide the Platform services you have registered to use.
5.2 Legal Obligation
Certain processing activities are required by law, including identity verification for anti-money laundering compliance, retention of financial transaction records, and cooperation with lawful requests from competent authorities. dakh7 will comply with any lawful order requiring disclosure of your data and will notify you of such an order where we are legally permitted to do so.
5.3 Legitimate Interests
dakh7 processes some Personal Data on the basis of its legitimate interests as a business, where those interests are not overridden by your privacy rights. Legitimate interest processing activities include fraud detection and prevention, platform security monitoring, responsible gaming monitoring, analytics to improve Platform performance, and internal record-keeping.
5.4 Consent
Where processing is not required by contract or legal obligation, and where dakh7's legitimate interests do not apply, we will seek your explicit consent before processing. This includes sending you marketing emails or promotional SMS messages. Consent-based processing may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 How We Use Your Data
The Personal Data dakh7 collects is used for the following specific purposes:
- Account Management: Creating, maintaining, and administering your dakh7 Account, including password resets, account updates, and closure requests.
- Identity & Age Verification: Confirming that you are who you say you are and that you meet the 21+ age eligibility requirement before withdrawal requests are processed.
- Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate records of all financial transactions.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, and other forms of abuse of the Platform.
- Responsible Gaming Monitoring: Analysing your betting patterns and session behaviour to identify potential signs of problem gambling, and applying any responsible gaming limits or restrictions you have requested.
- Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services based on past interaction history.
- Platform Improvement: Using aggregated and anonymised usage data to understand how the Platform is used, identify performance issues, and develop new features and services.
- Regulatory Compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements and cooperation with lawful authority requests.
- Marketing Communications (with consent): Sending you promotional offers, bonus notifications, and Platform updates where you have explicitly opted in to receive such communications.
dakh7 will never use your Personal Data to make fully automated decisions that produce significant legal effects on you without first providing an opportunity for human review and appeal.
7 Data Sharing & Disclosure
7.1 Payment Processors
To facilitate deposits and withdrawals, dakh7 shares necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card payment processors. These providers receive only the data required to complete the transaction and are contractually prohibited from using it for any other purpose.
7.2 KYC & Fraud Prevention Providers
dakh7 works with specialist identity verification and fraud prevention service providers to carry out KYC checks. These providers may receive copies of the identity documents you submit and will return a verification outcome to dakh7. They are bound by strict data processing agreements and may not use your data for their own commercial purposes.
7.3 Game Content Providers
Where you play games provided by third-party studios — such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, or NetEnt — limited session data (such as a pseudonymous player identifier and bet amounts) is shared with those providers solely to enable gameplay and settle outcomes. These providers do not receive your full name, contact details, or financial information.
7.4 Analytics Providers
dakh7 uses analytics tools to understand Platform usage and improve user experience. Analytics data is processed in aggregated and anonymised form wherever possible. Where analytics providers process data that could identify you, they do so under data processing agreements that limit their use of your data to the analytics purpose only.
7.5 Legal & Regulatory Disclosure
dakh7 may disclose your Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or regulatory direction. dakh7 will not voluntarily disclose player data to any government authority in the absence of a lawful obligation to do so.
7.6 Business Transfers
In the event that dakh7 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your Personal Data may be transferred to the successor entity as part of that transaction. In such circumstances, dakh7 will provide reasonable advance notice and ensure that the successor entity is bound by privacy obligations no less protective than those in this Policy.
⚠ We Never Sell Your Data: dakh7 does not sell, rent, or trade your Personal Data to any third party for marketing or commercial purposes. Any sharing of data is limited to the operational and legal purposes described in this section.
8 Cookies & Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device on subsequent visits, remember your preferences, maintain your login session, and gather usage analytics.
8.2 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember security tokens, and enable core Platform functionality. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and responsible gaming limit configurations. | Up to 12 months |
| Analytics | Collect anonymised usage data to help us understand how the Platform is used and where improvements can be made. | Up to 24 months |
| Fraud Prevention | Device fingerprinting and behavioural signals used to detect and prevent fraudulent account access and bonus abuse. | Up to 12 months |
8.3 Managing Cookies
You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in and using core Platform functionality. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.
9 Data Security
dakh7 takes the security of your Personal Data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL/TLS Encryption: All data in transit between your device and dakh7 servers is encrypted using industry-standard TLS protocols.
- Password Hashing: Your account password is never stored in plain text. Passwords are stored using a strong one-way cryptographic hashing algorithm with unique salting per account.
- Access Controls: Access to Personal Data within dakh7's systems is strictly limited to personnel who require it to perform their job functions. All staff with data access undergo background verification and receive regular data protection training.
- Infrastructure Security: dakh7 servers are hosted in secure data centre facilities with physical access controls, redundant power supplies, and continuous network monitoring.
- Intrusion Detection: Our platform is monitored around the clock for suspicious activity and potential security incidents. Any identified breach is subject to immediate containment and investigation procedures.
- Vendor Security Audits: All third-party service providers with access to Personal Data are required to demonstrate adequate security standards before engagement and are subject to ongoing compliance monitoring.
ℹ Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, dakh7 will notify affected Players without undue delay and provide clear information about the nature of the breach and the steps being taken to address it.
10 Data Retention
dakh7 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Contractual record-keeping and regulatory compliance |
| KYC Documents | 5 years post-closure or post-transaction | Anti-money laundering legal requirements |
| Financial Transaction Records | 7 years post-transaction | Financial record-keeping obligations |
| Betting & Gaming History | 5 years post-account closure | Dispute resolution and responsible gaming records |
| Support Communications | 3 years from last interaction | Customer service quality and dispute evidence |
| Technical & Device Data | 13 months from collection | Fraud prevention and platform analytics |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Evidence of lawful marketing basis |
When data reaches the end of its retention period, it is securely deleted from active systems and removed from all backup archives within the next scheduled purge cycle. Where full deletion is not technically feasible within that cycle, the data is anonymised so that it can no longer be linked to any individual Player.
11 Your Data Rights
As a Player on the dakh7 Platform, you hold the following rights in respect of your Personal Data. To exercise any of these rights, submit a written request to [email protected] with your registered account email address and a description of the right you wish to exercise.
11.1 Right of Access
You have the right to request a copy of all Personal Data dakh7 holds about you. We will provide this information in a structured, commonly used format within 10 business days of receiving your verified request.
11.2 Right to Rectification
If any Personal Data dakh7 holds about you is inaccurate or incomplete, you have the right to request correction. Minor updates such as email address changes can be made directly from your Account settings. For changes to name or date of birth, KYC re-verification may be required.
11.3 Right to Erasure
You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that dakh7 may be required by law to retain certain data — in such cases, we will explain which data cannot be deleted and why.
11.4 Right to Restriction
You may request that dakh7 restrict processing of your Personal Data in certain circumstances — for example, while a dispute over the accuracy of your data is being resolved, or while an objection to legitimate interest processing is being assessed.
11.5 Right to Data Portability
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a machine-readable format and, where technically feasible, to request direct transfer to another service provider.
11.6 Right to Object
You have the right to object at any time to processing of your Personal Data on the basis of legitimate interests, including profiling. dakh7 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
11.7 Right to Withdraw Consent
Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw marketing consent, contact [email protected] or use the unsubscribe link in any marketing communication.
dakh7 will respond to all data rights requests within 10 business days. There is no charge for exercising your rights. Requests that are manifestly unfounded, repetitive, or excessive may be declined or subject to a reasonable administrative fee at dakh7's discretion.
12 Children & Minors
The dakh7 Platform is strictly intended for adults aged 21 and above. dakh7 does not knowingly collect Personal Data from any individual under the age of 21. If you are under 21 years of age, you must not register an Account, attempt to use the Platform, or provide any personal information to dakh7.
⚠ Underage Access: If dakh7 becomes aware that Personal Data has been collected from an individual under the age of 21, that data will be immediately deleted, the associated Account will be closed, and any pending transactions will be cancelled. Parents and guardians who believe their child may have accessed the Platform should contact [email protected] without delay.
dakh7 employs age verification as part of the KYC process to help prevent underage access to the Platform. We strongly encourage parents and guardians to use device-level parental control tools to restrict access to online gambling services for minors in the household.
13 Third-Party Links
The dakh7 Platform may contain references to or integrations with third-party game content providers and payment services. While we take care to work only with reputable partners, dakh7 is not responsible for the privacy practices of any third-party website or service that is separate from the dakh7 Platform. If you navigate away from dakh7.io to any external site, we encourage you to review that site's privacy policy independently before providing any personal information.
This Privacy Policy applies solely to data collected and processed by dakh7 through the dakh7.io Platform. It does not govern any data practices of third-party game studios, payment processors operating their own customer-facing portals, or any other external service.
14 Policy Amendments
dakh7 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, new product features, or feedback from Players. All amendments will be effective from the date they are published on this page.
Where a proposed amendment materially affects your rights or the way we process your Personal Data, dakh7 will provide advance notice by sending an email to your registered account address no fewer than 14 days before the change takes effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
ℹ Version History: The "Last Updated" date shown in the hero section at the top of this page reflects the date of the most recent revision. If you would like a copy of a previous version of this Privacy Policy, contact [email protected] and we will provide it upon request.
We recommend that all Players review this Privacy Policy periodically to remain informed of how dakh7 is protecting their data. Subscribing to our notification emails is an easy way to stay informed of any significant changes.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to dakh7's handling of your Personal Data, please contact us using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
| Contact Method | Details |
|---|---|
| Email (Privacy) | [email protected] — use subject line "Privacy Request" for data rights matters |
| General Support | [email protected] — for account, payment, and gaming queries |
| Response Time | Acknowledgement within 48 hours; full resolution within 10 business days |
| Business Hours | Support is available 7 days a week, Bangladesh Standard Time (BST, UTC+6) |
dakh7 takes all privacy complaints seriously. If after contacting us you remain dissatisfied with the outcome of your request, you retain the right to escalate the matter through applicable legal channels.
Explore dakh7 — Bangladesh's Premier Betting Platform
Now that you understand how we protect your data, explore everything dakh7 has to offer — from live cricket betting and BPL odds to jackpot slots, virtual sports, and a full live casino experience.